DC Water Cares: Expanded Financial Assistance Available
DC Water resumed late fees on past due balances beginning September 1 and will resume disconnections for some customers with past dues balances on December 1. Customers may be exempt from disconnection if they meet certain requirements:
have a past due balance below $600,
are participating in a payment plan and are not in default; or
the Mayor certified the customer or the customer provided documents to show they qualify for temporary utility disconnection relief.
DC Water urges customers to contact firstname.lastname@example.org or 202-354-3600 to let us help knock down past due balances to avoid late fees and/or disconnections, or establish payment arrangements.