DC Water Cares: Expanded Financial Assistance Available



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DC Water resumed late fees on past due balances beginning September 1 and will resume disconnections for some customers with past dues balances on December 1. Customers may be exempt from disconnection if they meet certain requirements:

  • have a past due balance below $600,

  • are participating in a payment plan and are not in default; or

  • the Mayor certified the customer or the customer provided documents to show they qualify for temporary utility disconnection relief.

DC Water urges customers to contact cares@dcwater.com or 202-354-3600 to let us help knock down past due balances to avoid late fees and/or disconnections, or establish payment arrangements.


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