Right Care, Right Now
Providing every caller to 911 with the most appropriate and responsible path to improved health outcomes.
Not every call to 911 necessitates transportation by an ambulance to a hospital's emergency department. Based on a caller's description of their symptoms, a caller may be transferred to a registered nurse in order to determine the most appropriate path for treatment.
Right Care, Right Now is the District’s program specifically focused on connecting you with the most appropriate health care. Managed by DC Fire and Emergency Medical Services (DC FEMS), the goal is to improve your health outcomes.
When to call 9-1-1:
Trouble breathing or unable to breathe
Symptoms of a heart attack
Fainting or dizziness
Bleeding that will not stop
Severe or persistent vomiting
Sudden sever pain anywhere in the body
Serous medical emergencies that you believe are life threatening or may become life threatening
When NOT to call 9-1-1:
You need transportation to a doctor’s appointment
Getting a scraped knee bandaged
Needing a prescription to be filled
For a sprained or twisted ankle
For transportation to another area of the city
Whenever the injury is not life threatening
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